Committed to revolutionizing the way revenue cycles are managed.

Who are we?

Madar Al Majarah International Company was established more than 10 years ago and specializes in providing technical and logistical support and providing services for providing trained human competencies in the health sector. It has obtained the accreditation of the Health Insurance Council as a company to provide revenue cycle management services through a work team of the best competencies in all fields related to the medical sector and revenue cycle management, especially in medical insurance in the Kingdom of Saudi Arabia.

Our vision

Our vision is to revolutionize the healthcare industry by delivering exceptional revenue cycle management solutions that improve financial performance, enhance operational efficiency and enhance patient experiences.

Our message

Empowering healthcare providers with innovative revenue cycle management solutions, leveraging advanced technology and industry expertise, to maximize revenue, streamline operations to reduce costs and enable focus on delivering high-quality patient care.

Our values

Strategic objectives

Improve revenue availability process

One of the primary goals of RCM in the medical field is to maximize revenue for healthcare providers. This includes managing the medical billing process efficiently, ensuring accurate coding, and reducing claims denials, ultimately leading to increased revenue for clients.

Improve cash flow management

Another important goal is to help healthcare providers better manage their cash flow. This includes implementing efficient payment collection systems, reducing accounts receivable cycle times, and implementing faster reimbursement strategies.

Improve billing accuracy and compliance

Ensuring billing accuracy and compliance with healthcare regulations is critical. An RCM firm must focus on maintaining up-to-date knowledge of industry guidelines, coding practices, and insurance requirements to reduce errors and avoid compliance issues.

Streamline operational efficiency

RCM should aim to streamline healthcare providers’ operational processes. This includes implementing efficient software systems, automating tasks such as patient registration and eligibility verification, and developing performance metrics to monitor and improve productivity.

Providing exceptional customer support

RCM must prioritize providing exceptional customer support. This includes providing immediate assistance with billing inquiries, resolving payment disputes, and maintaining open lines of communication for any concerns or comments from healthcare providers.

Why Galaxy?

01

A team of the best specialized and unique competencies in how to manage and operate the revenue cycle for healthcare providers

02

A team working in an excellent work environment that fosters competencies and creativity according to the best standards and highest levels of performance.

03

Training, continuous education and up-to-date information on everything new in the medical insurance market in the Kingdom

04

HIS is one of the best systems in the market to provide the highest quality of healthcare services.

05

Stability and continuity in work, which led to harmony among the members of the same team.

06

Each team member has at least 10 years of experience in managing and operating the revenue cycle.

Professionalism - Experience - Credibility

Competencies working with their hands

We are distinguished by our services

1

Providing complete RCM solutions

This service involves handling the entire medical claims process, including accurate coding of procedures and diagnoses, pre-authorization and submission of claims through the Nafees app to insurance companies, claims follow-up, and ensuring timely reimbursement. As we at Galaxy Orbit Global have expert professionals who are well versed in medical billing regulations and coding practices.

2

Revenue Cycle Analysis and Optimization

At Galaxy Orbit Global we can provide a comprehensive analysis of a healthcare provider’s revenue cycle to identify shortcomings and improvement mechanisms to then enable them to provide strategic direction and implement solutions to streamline revenue, and reduce claims denials.

3

Contracting and Pricing

Many healthcare providers always need assistance in contracting with insurance companies. To ensure a healthy revenue cycle management process, Galaxy Orbit Global can assist with market segmentation, pricing, cost reduction and finally the documentation process, ensuring that providers are accredited by all relevant insurance companies.

4

Compliance and Audit

Revenue Cycle Analysis and Improvement Ensuring compliance with various CCHI regulations in the healthcare industry is vital. Galaxy Global can provide compliance and auditing services, develop policies and procedures, and prepare KPIs in order to conduct regular internal audits to assess the provider’s compliance with Daman (Council of Health Insurance) accreditation with necessary documentation and standards. They can also help healthcare providers mitigate compliance risks and implement corrective actions if required.

1

Training service

Galaxy Orbit Global provides outsourced training services to healthcare providers and has the ability to deliver comprehensive training programs tailored to meet the specific needs of providers. This includes training on medical billing and coding, revenue cycle management best practices, compliance regulations, and software usage. By leveraging its expertise, Galaxy Orbit Global helps healthcare providers enhance their operational efficiency and flexible collection of payments.

2

Medical Coding and Coding Services

Galaxy Orbit Global outsources the coding and pricing system for healthcare providers to an approved coding system, and has the ability to ensure healthcare providers accurately code their services according to the required standards. By leveraging our expertise in coding and regulations, we can enable providers to streamline their coding processes, improve data accuracy, and maximize reimbursement while ensuring compliance with coding requirements.

CEO's Message

At Galaxy Orbit Global Business Solutions, we are committed to revolutionizing the way revenue cycle is managed in the healthcare industry. With our innovative .solutions, latest technologies and experienced team

We strive to enhance financial performance and operational efficiency in accordance with Vision 2030 and the regulations of the Council of Health Insurance to achieve the concept of value-based services in healthcare institutions across the Kingdom and .achieve the highest levels of performance to serve the healthcare sector

Dr. Fawzia Al Jarallah

The company's various departments and divisions

Analysis, Evaluation and Strategic Planning Department

We work from the beginning according to a clear strategy

To assess the client's current situation by identifying strengths, weaknesses and challenges.
Evaluating departments and service units in terms of their interaction with insurance management, its requirements, and communication channels between them.
Evaluating the patient's course and journey with the healthcare provider.
Review the patient complaints department.
Taking a sample of insurance company rejections and analyzing them to find out the main reasons behind them.
Identify the electronic system of the medical service provider and conduct the necessary evaluation of how to raise the operational efficiency of the system.

Pricing, Market Research and Insurance Contracts Management

Our experts work to develop a clear policy for pricing medical services provided to our clients and work to ensure cost coverage and maintain competitiveness in the market while ensuring high quality.

Market Research Unit
Coding, Pricing and Adding Medical Services Unit
External Contracts Unit
Application and Compliance Unit
It works to update all the terms included in the contracts of agreement between insurance companies and medical service providers.
Ensure that data is entered correctly into the system and reviewed
Preparing recommendations prior to contract renewal process if required

Operations Management

The Operations Department works on developing policies and procedures that ensure the ease of conducting all insurance operations at the service provider in order to issue insurance claims for services that have been provided with high quality and includes a group of operational units; in which many qualified employees and supervisors work, always working according to the highest international standards and compliance standards of the Health Insurance Council.

Settlement Department
Rejections section
Audit Department
Claims Department
Medical Coding Department
Approvals Department
Medical Coordination Department
Billing and Patient Accounts
Eligibility for treatment
Contracts Department

Report management and quality monitoring

Evaluate performance levels.
Applying quality standards.
Implementation of Ministry of Health protocols.
Archive files so they are easier to access anytime management needs them.
Review periodic reports on a regular basis, collect feedback and work on improving them.
Regular visits to patients in the inpatient department, listening to their wishes and improving methods of providing therapeutic services to the hospitalization department.
Regular visits to patients in the inpatient department, listening to their wishes and improving methods of providing therapeutic services to the hospitalization department.
Create a comprehensive program for new employees at the beginning of their appointment to familiarize them with the work mechanism, systems and regulations, which will lead to increasing the employee’s efficiency in performing their daily tasks.

Managing medical and administrative training and raising operational efficiency

Training doctors on how to fill out insurance forms.
Patient files and documents cycle.
Training on what insurance is and its requirements.
Training on the patient journey to facilitate access to services.
Training to improve patient experience for workers in the same sector.
Training to facilitate the patient’s journey to obtain his services with high efficiency that meets his desires.
Collecting the reasons for insurance company rejections and training employees on them, each in his specialty, to address them in the future.